![]() ![]() Find out how much it’ll cost to fix the problem - ask a repair shop or try to get a quote online. The compensation should make up for the problem caused by the faulty digital product.ġ. You’re legally entitled to compensation if the fault has caused a problem with your device - for example if you installed a new program on your PC and it’s making your PC crash. If the fault’s caused a problem with your device How much you’re entitled to depends on things like: You could try asking for a full refund, but the law doesn’t give you the right to one like it does with faulty goods. You can still keep the digital product even if you get your money back. If the company won’t fix the problem or are taking too long, you can ask for a refund. My rights have been breached because the digital content you sold me is faulty. I would like you to fix it within a reasonable time.” Get a refund “Under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described. Include screenshots (if you can), and mention the date you bought the product. Get the problem fixedĮmail the company and tell them the product’s faulty. Check your terms and conditions - they might have been emailed to you, otherwise contact the company you bought the digital product from and ask to see them. If you bought the digital product before 1 October 2015, the law doesn’t give you clear rights. Make sure the digital product itself is faulty, and it’s not just a problem with your device or internet connection. The fault could be that it’s not compatible with your device (eg phone, tablet or laptop), even though it said it would be. You have legal rights if there’s a fault with digital products (or ‘digital content’) such as: If you are not an authorized user of this system or do not consent to continued monitoring, please exit the system at this time.You might be entitled to a replacement, repair or part-refund if something’s gone wrong with software, a download or an application you bought on or after 1 October 2015. Any information obtained by monitoring, reviewing or recording is subject to review by law enforcement organizations in connection with the investigation or prosecution of possible criminal activity on the system. We reserve the right to view, monitor, and record activity on the system without notice or permission. Actual or attempted unauthorized use of this computer system will result in criminal and/or civil prosecution. We are confident of our system's security measures and ability to protect all transactions from unwanted access. ![]() You must be enrolled in the First Citizens' Online Banking to use Mobile Banking. Not a First Citizens' member? Get started today! Download the App for Apple iPad ® and Android ® tablets.For customers with an Apple iPhone ® or Android ® phone, click on the image links below to download the app directly onto your device.Our Mobile Banking App is available for devices using Apple iOS and Google Play. Deposit checks anytime, anywhere, simply by snapping a photo with your smartphone or tablet. Thanks to Mobile Check Deposit, putting money in your account is more convenient than ever. Find your nearest ATM and branch locationsĭownload our Mobile App or use our Mobile Web Browser.View your pending and posted transactions.Check your current and available balances.Deactivate/Activate your Visa® debit card & ATM cards online in case they are lost or stolen.Change Your Address from your mobile phone.Account-to-Account transfers enable you to transfer funds to or from your accounts at another financial institution.Deposit checks simply and securely anytime from anywhere using the First Citizens’ Mobile Banking App and your smartphone or tablet You can have the convenience of accessing your accounts right at your fingertips while on the go, 24/7. Manage your banking on your time with First Citizens' Mobile Banking. ![]()
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